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Refunds and cancellations

How cancelling and refunds work for Meridian Models plans and the portfolio website.

Cancelling

Monthly and yearly plans renew automatically at the end of each billing period until you cancel. You can cancel anytime from your dashboard under Plan and billing. Nothing more is charged after you cancel, and your plan stays active until the end of the period you have already paid for.

Lifetime and the portfolio website are single payments and never renew.

Refunds

We do not refund part of a billing period after it has started, except in the cases below or where the law gives you more.

  • Our mistakes. If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the difference in full.
  • EU and UK customers. If you live in the EU or the UK, you can ask for a full refund within 14 days of your first payment for a plan.
  • Agency and brand plans. If none of your castings has gone live yet, you can ask for a full refund within 14 days of your first payment.
  • Portfolio website. Full refund until we send you the first preview. After that, the work has been done and the payment is not refunded.

How to ask

Write to support@meridianmodels.com from the email address on your account, with the date of the payment. Refunds go back to the PayPal account or card you paid with; PayPal usually shows them within a few days.

If something has gone wrong with a payment, please write to us before opening a PayPal dispute. It is usually faster.